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What is your refund policy?

CCNow offers a 30-day money back guarantee (a) for any products that are in 'like new' condition and for defective products, and (b) for media still in the original shrink-wrap with all seals intact and for opened but defective media, unless a longer returns period is required by law in your jurisdiction in which case CCNow will accept returns in accordance with the statutory returns policy applicable to you. To request a refund, you must contact our Customer Service using the Order Lookup Form, by email, or by phone.

How do I cancel my order?

You can submit a request to cancel your order at any time prior to shipment. Please note that your request may not be approved because your order has already been shipped. To request a cancellation of your order, you must contact our Customer Service using the Order Lookup Form or by phone or email.

You may receive an email notification when the order is shipped which may contain information such as shipment tracking numbers if available. You can also look up your order to view the shipping status of your order by accessing the Order Lookup Form.

How do I cancel automatic renewals of a subscription?

To cancel your participation in an automatic renewal plan, please access your order record through the Order Lookup Form by entering your order information; and select the "CANCEL MY SUBSCRIPTION" option at the top of the order details page. Clicking this selection will stop future billing of your subscription. Alternatively, you may contact us by email or phone to cancel your subscription.

When will my credit appear on my credit card?

Your refund credit will usually appear on your card 5-7 business days after we process your refund request.

Consumer Protection - Know Your Rights?

Understand your rights as a consumer including your right of withdrawal from a distance contract in our guide to Consumer Protection.