Tips For Success
- 4.1 How to decrease the risk of chargebacks
- 4.2 Increase customer satisfaction
- 4.3 Tips to increase your sales
4.1 How to decrease the risk of chargebacks
Always be up front with the customer. Make sure to set accurate expectations about delivery times, and be clear to explain to them that they will be purchasing from CCNow. In the Client Menu under [Admin/Company Info], be sure to set an accurate soft descriptor. Sometimes a customer may not recognize a charge on their statement and this will help them to identify the purchase. Be sure to keep in contact with the customer, informing them about order status and responding to any questions they may have.
Adding tracking numbers and delivery confirmations to CCNow’s system is also very important. If we receive a chargeback the chance of reversing it is much more successful if the tracking number is already in our system. We have a limited time frame to respond to disputes, and each day that passes decreases the likelihood of winning the dispute.
Ensure the product descriptions are accurate on your website, and that you give them an easy way to contact you if they have questions. CCNow is happy to answer customer’s billing questions when they call in to us, or contact us by email, and we will do all we can to prevent chargebacks. You may set additional settings in the Client Menu to restrict if customers can ship to alternate addresses. Also, keep in mind that we try to obtain AVS (Address Verification System) information for all orders, however, on some orders it may be unavailable. Before shipping orders, please pay attention to any fraud warnings we may give for a particular order and feel free to contact us to manually screen the order for you at no additional cost.
Manual Authorization can be utilized on high value orders, however it should be used sparingly. You can contact us to request verification of an order or to receive more information about this process.top menu ↑
4.2 Increase customer satisfaction
Be sure to answer any questions from customers in a timely fashion. Strive to answer questions absolutely no longer than three business days, but answering within one day is best. If you will be out of the office or unable to respond, CCNow does allow for you to set an automatic message for customers placing an order, and we suggest you contact us so we can notate your account in case a customer inquiry or question comes in.
Be sure to ship orders promptly, and to update the system with valid tracking numbers. This will allow the customer to view an accurate picture in the online tracking tool. If there is an issue with an order, contact the customer.
It’s all about staying in contact and being upfront! Make sure products and shipping policies are accurately displayed so customers know what to expect, and have contact information available easily on the website.top menu ↑
4.3 Tips to increase your sales
Presenting a professional appearance is very important, and will help boost your sales. CCNow keeps track of close-cart ratios and makes this information available to clients upon request. New development will be aimed at increasing these ratios. Be sure to customize the CCNow shopping cart to match the look and feel of your website [Shopping Cart/Look and Feel], or use one of the available shopping cart modules to integrate with the platform you are using. Ensuring a smooth transition from your site to ours, for the customer to buy, is important.
Quality of products and the delivery time will help ensure return customers. Offering previous customers coupon codes for discounts in conjunction with welcome back campaigns can be very successful. CCNow is committed to growing your sales.top menu ↑